Terms & Conditions

Complete terms and conditions for InfinityX Enterprise IT services, including payment policies, service agreements, and legal requirements.

Last Updated: August 4, 2025

General Terms

  • ●These terms and conditions govern your use of InfinityX Enterprise services.
  • ●By engaging our services, you agree to be bound by these terms.
  • ●We reserve the right to modify these terms with reasonable notice.
  • ●These terms are governed by South African law and jurisdiction.

Service Agreement

  • ●All services are provided subject to a signed service agreement or statement of work.
  • ●Project scope, timelines, and deliverables will be clearly defined in writing.
  • ●Changes to project scope may result in additional costs and timeline adjustments.
  • ●Client cooperation and timely provision of required information is essential for project success.

Intellectual Property

  • ●Custom software and solutions developed for clients remain the client's intellectual property upon full payment.
  • ●InfinityX Enterprise retains rights to general methodologies, frameworks, and pre-existing tools.
  • ●Third-party software licenses and components are subject to their respective terms.
  • ●Clients must not reverse engineer, modify, or redistribute proprietary InfinityX tools without permission.

Confidentiality & Data Protection

  • ●We maintain strict confidentiality of all client information and data.
  • ●Data processing complies with South African POPIA (Protection of Personal Information Act).
  • ●Client data is stored securely and accessed only by authorized personnel.
  • ●Non-disclosure agreements are available upon request for sensitive projects.

Payment Gateway Terms & Policies

Comprehensive payment terms, pricing structure, and refund policies for all InfinityX Enterprise services

Pricing Structure

  • •Fixed-price quotes provided for all projects
  • •Hourly rates for ongoing maintenance and support
  • •All prices quoted in South African Rand (ZAR)
  • •Prices include applicable VAT where required
  • •Payment milestone structure for larger projects

Payment Terms

  • •Payment required in full before project commencement
  • •Accepted payment methods: Bank transfer, card payments
  • •Secure payment processing via trusted gateways
  • •Payment receipts provided for all transactions
  • •Late payment fees may apply for overdue accounts

Refund Policy

  • •Refunds considered on a case-by-case basis
  • •No refunds after project work has commenced
  • •Cancellation within 7 days may qualify for partial refund
  • •Refund processing time: 7-14 business days
  • •Administrative fees may apply to refund requests

Additional Payment Policies

Security & Privacy

  • ✓All payment data is encrypted and securely processed
  • ✓We do not store credit card information on our systems
  • ✓PCI DSS compliant payment processing partners
  • ✓SSL encryption for all financial transactions
  • ✓Regular security audits and compliance checks

Dispute Resolution

  • ✓Direct communication preferred for issue resolution
  • ✓Mediation services available for complex disputes
  • ✓South African jurisdiction for legal proceedings
  • ✓Written documentation required for formal disputes
  • ✓Good faith effort required before legal action

Liability & Warranties

Service Warranties

  • • 90-day warranty on custom software development
  • • 30-day warranty on configuration and setup services
  • • Hardware warranties as per manufacturer terms
  • • Professional workmanship guarantee

Limitation of Liability

  • • Liability limited to project value or R50,000, whichever is less
  • • No liability for indirect or consequential damages
  • • Force majeure events exempt from liability
  • • Client responsible for data backup and recovery

Questions About Our Terms?

Contact us for clarification on any terms and conditions

Email: [email protected]

Phone: +27 76 776 9934

Address: George, Western Cape, South Africa