Privacy Policy

Your privacy is important to us. This policy explains how InfinityX Enterprise collects, uses, and protects your personal information in compliance with POPIA and GDPR.

Last Updated: August 4, 2025 | Effective Date: August 4, 2025
POPIA Compliant
South Africa
GDPR Compliant
European Union

We are committed to protecting your privacy in accordance with international data protection standards

Information We Collect

Personal Information

  • ●Name, email address, and phone number when you contact us
  • ●Business information including company name and role
  • ●Project requirements and technical specifications
  • ●Payment information processed through secure third-party providers

Technical Information

  • ●IP address and browser information for security purposes
  • ●Website usage data through analytics tools
  • ●System logs for troubleshooting and service improvement
  • ●Cookies and similar technologies (see our Cookie Policy)

How We Use Your Information

Service Delivery

  • ●Providing IT services and technical support
  • ●Project communication and progress updates
  • ●Billing and payment processing
  • ●Customer support and issue resolution

Business Operations

  • ●Improving our services and website functionality
  • ●Compliance with legal and regulatory requirements
  • ●Marketing communications (with your consent)
  • ●Security monitoring and fraud prevention

Data Sharing & Disclosure

We may share information with:

  • ●Trusted service providers and contractors (under strict confidentiality)
  • ●Payment processors for secure transaction handling
  • ●Legal authorities when required by law
  • ●Professional advisors (lawyers, accountants) as necessary

We never:

  • ●Sell your personal information to third parties
  • ●Share client data with competitors
  • ●Use your information for unauthorized marketing
  • ●Transfer data without appropriate safeguards

Data Security & Storage

Security Measures

  • ●SSL encryption for all data transmission
  • ●Secure cloud storage with enterprise-grade protection
  • ●Regular security audits and vulnerability assessments
  • ●Access controls and employee confidentiality agreements

Data Retention

  • ●Client project data retained for 7 years (or as required by law)
  • ●Marketing communications data retained until you opt out
  • ●Technical logs retained for 12 months for security purposes
  • ●Payment records retained as required by tax regulations

Your Privacy Rights

Under POPIA and GDPR, you have the following rights regarding your personal information

Access Your Data

Request a copy of the personal information we hold about you

Correct Your Data

Update or correct any inaccurate personal information

Delete Your Data

Request deletion of your personal information (subject to legal requirements)

Data Portability

Receive your data in a structured, machine-readable format

Restrict Processing

Limit how we process your personal information

Opt-Out

Unsubscribe from marketing communications at any time

International Data Transfers

Cloud Services

  • • Data may be processed in secure cloud facilities globally
  • • All transfers use appropriate safeguards and encryption
  • • We only use providers with adequate data protection
  • • Standard contractual clauses protect international transfers

Data Protection

  • • End-to-end encryption for all data transfers
  • • Regular audits of international service providers
  • • Compliance with both POPIA and GDPR standards
  • • Data residency options available upon request

Contact Us About Your Privacy

To exercise your privacy rights or ask questions about this policy

Data Protection Officer

Email: [email protected]

Phone: +27 76 776 9934

Response Time: Within 30 days

Regulatory Authorities

South Africa: Information Regulator

EU: Your local Data Protection Authority

Rights: Lodge complaints if unsatisfied

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

• We will notify you of significant changes via email or website notice

• Continued use of our services constitutes acceptance of updates

• Previous versions available upon request

• Annual reviews ensure policy remains current and compliant